Emotional Intelligence on port workers’ performance in the Port of Algeciras Bay, Spain
- Carlos Del Arbol-Hermoso
- Mercedes Villanueva-Flores
- Francisco Piniella
ISSN: 1697-4840
Year of publication: 2017
Volume: 14
Issue: 3
Pages: 44-51
Type: Article
More publications in: Journal of maritime research: JMR
Abstract
Nowadays Spanish ports work in a very competitive and changeable environment, in fact, the experience and knowledge of the employees are not the only elements to be considered by them. It appears a new concept known as "Emotional Intelligence" which has shown to be a very useful method to improve employee productivity, generating competitive advantages. Therefore it essential the Human Resources performance to do a good recruitment and selection of staffs based on the recognition of the emotional intelligence as another element for detecting and developing talents.