Exploring the Possibility of Managing Knowledge With Business Process Management Software (BPMS)

  1. María Paula Lechuga Sancho
  2. José Aurelio Medina-Garrido
  3. Alicia Martin-Navarro
  1. 1 Universidad de Cádiz
    info

    Universidad de Cádiz

    Cádiz, España

    ROR https://ror.org/04mxxkb11

Livre:
Encyclopedia of Organizational Knowledge, Administration, and Technology

Éditorial: PA IGI Global

ISSN: 2327-350X,  2327-3518

ISBN: 9781799834731

Année de publication: 2021

Pages: 433-447

Type: Chapitre d'ouvrage

DOI: 10.4018/978-1-7998-3473-1.CH033 GOOGLE SCHOLAR lock_openAccès ouvert editor

Résumé

Nowadays, knowledge management is a paradigm widely accepted and valued by organizations. Companies need the knowledge workers to have on a personal level to be transferred to the rest of their peers. In this way, they achieve that the best practices in the business processes are known by all employees and that is why managing this knowledge has become an important organizational goal. Currently, in the market, there are information systems that connect and coordinate the tasks of employees called business process management systems or BPMS. These technologies design the processes through modeling, which allows incorporating information and knowledge, as well as to disseminate them through the organization. The use of BPMS allows managing the knowledge within the processes, which improves the performance of the organization and adds value. This work aims to determine the connection between BPMS and knowledge management. For this, a narrative review of the literature relating both topics is carried out.