Turismo de crucerosPropuesta de mejora del entorno de los tripulantes a bordo de buques de pasaje, basada en nuevas tecnologías

  1. Teodoro Vazquez Vazquez 1
  2. Amalia Luque Sendra 1
  3. Luis Gonzalez Abril 1
  1. 1 Universidad de Sevilla
    info

    Universidad de Sevilla

    Sevilla, España

    ROR https://ror.org/03yxnpp24

Zeitschrift:
Pasos: Revista de Turismo y Patrimonio Cultural

ISSN: 1695-7121

Datum der Publikation: 2018

Ausgabe: 16

Nummer: 2

Seiten: 443-456

Art: Artikel

DOI: 10.25145/J.PASOS.2018.16.031 DIALNET GOOGLE SCHOLAR lock_openRIULL editor

Andere Publikationen in: Pasos: Revista de Turismo y Patrimonio Cultural

Zusammenfassung

This work discusses a field study carried out with crew members on different passenger ships (cruises, river cruises, ROPAX and high speed), with the aim of using their perceptions/opinions to measure and detect which factors motivate them the most and the least in their day-to-day working on board. After analyzing the data obtained through surveys, it is proposed that it is possible, using new technologies, to overcome the detected motivational deficiencies and that the crew have during their on-board periods, which range between 6 and 9 months. It is concluded, when analyzing the evaluations of the crew the special coex‑ istence environment of a passenger ship, that applications based on new technologies, such as RDFI sensors located on board and data mining, supported by tablets, help to improve the affective and emotional setbacks of spending so many months on board. It also enhances motivational, affective, professional and leisure values, which helps improve the quality of life of the crew on board, which directly affects the treatment to the passasengers.

Bibliographische Referenzen

  • Andriotis, K., & Agiomirgianakis, G. 2010. Cruise visitors’ experience in a Mediterranean port of call. International Journal of Tourism Research, 12(4), 390-404.
  • Angeles, R. 2010. Revista “A bordo del mundo”. Blog a bordo del mundo. Barcelona, España. Recuperado de http://www.abordodelmundo.wordpress.com/tag/vida-de-tripulante.
  • Aponte, G. 2017. Web corporativa Msc cruiser. Reino Unido. Mediterranean Shipping Company. Recuperado de http://www.msccruises.co.uk/
  • Borràs Salla, M. 2012. Organización del tiempo laboral y personal a bordo de los buques mercantes.
  • Brida, J. G., & Zapata, S. 2009. Cruise tourism: economic, socio-cultural and environmental impacts. International Journal of Leisure and Tourism Marketing, 1(3), 205-226.
  • Costa G. 2017. Web corporativa Costa Crociere. Italia. Costa Croceire. Recuperado de http://www.costacrociere.it/
  • Crivat, B. SQL Server Data Mining Programmability. URL: http://msdn.microsoft.com/sql/bi/dmining/default. aspx.
  • De La Viña, L., & Ford, J. 2001. Logistic regression analysis of cruise vacation market potential: Demographic and trip attribute perception factors. Journal of Travel Research, 39(4), 406-410.
  • Dwyer, L., Douglas, N., & Livaic, Z. 2004. Estimating the economic contribution of a cruise ship visit. Tourism in marine environments, 1(1), 5-16.
  • Dopico Fernández, I. 2011. Interconexión de redes de sensores inalámbricas y aplicaciones externas usando el lenguaje SENCOMLNG (Bachelor’s thesis).
  • Fain D. 2017. Web corporativa Royal Caribbean. Florida EEUU. Royal Caribbean. Recuperado de http://www.royalcaribbean.es/
  • Foster, G. M. 1986. South seas cruise a case study of a short-lived society. Annals of Tourism Research, 13(2), 215-238.
  • González, F. 2003. Infocruceros. Barcelona, España. Infocruceros. Recuperado de http://www.infocruceros.com/.../1311337-como-viven-los-tripulantes-en-los-barcos.
  • Kester, J. G. 2003. Cruise tourism. Tourism Economics, 9(3), 337-350.
  • Kozak, M. 2001. Repeaters’ behavior at two distinct destinations. Annals of tourism research, 28(3), 784-807.
  • Kozak, M. 2003. Measuring tourist satisfaction with multiple destination attributes. Tourism Analysis, 7(3-1), 229-240.
  • Labrador Martín, L. 2012. Lealtad actitudinal, calidad percibida y satisfacción en el turismo de cruceros.
  • Leminen, S., Westerlund, M., & Nyström, A. G. 2012. Living Labs as open-innovation networks. Technology Innovation Management Review, 2(9).
  • Li, X., & Petrick, J. F. 2010. Revisiting the commitment-loyalty distinction in a cruising context. Journal of Leisure Research, 42(1), 67.
  • Petrick, J. F. 2004. First timers’ and repeaters’ perceived value. Journal of Travel Research, 43(1), 29-38.
  • Petrick, J. F. 2004. The roles of quality, value, and satisfaction in predicting cruise passengers’ behavioral intentions. Journal of travel research, 42(4), 397-407.
  • Roche, E. 2017. Periódico Puertos y Navieras. Barcelona, España: Puertos y Navieras Recuperado de http://www.puertosynavieras.es/noticias.php/Carnival-Corporation-presenta-Ocean-M
  • Rodríguez-Martos Dauer, R. 1995. El buque mercante como institución total. Universitat Politècnica de Catalunya.
  • Rodríguez, J. A. R., & de Vivero, J. L. S. 2003. El buque como vivienda. Una aproximación metodológica. Scripta Nova: revista electrónica de geografía y ciencias sociales, 7.
  • Thomas, M. 2003. Lost at Home and Lost at Sea: The Predicament of Seafaring Families. Cardiff: SIRC.
  • Walter, O. 2014. Blog Viajes y cosas así. Panamá. Recuperado de http://www.viajesycosasasi.com/ventajas-desventajas-trabajar-en-un-crucero/
  • Werbach, K., & Hunter, D. 2012. For the win: How game thinking can revolutionize your business. Wharton Digital Press.
Fuente de los datos: Dialnet