Decision-making in IT service management: A simulation based approach

  1. Orta, E.
  2. Ruiz, M.
  3. Hurtado, N.
  4. Gawn, D.
Revue:
Decision Support Systems

ISSN: 0167-9236

Année de publication: 2014

Volumen: 66

Pages: 36-51

Type: Article

DOI: 10.1016/J.DSS.2014.06.002 GOOGLE SCHOLAR
La source de données: Scopus