El éxito sostenido desde la perspectiva de la dirección y gestión de proyectos

Abstract

On one hand, the international standard ISO 9004:2009 provides orientation on how to achieve “sustained success” for anyorganization in a complicated, demanding and constantly changing environment. Using a quality management focus, sustained success is achieved when the needs and expectations of the different interested parties are satisfied. On the other hand, one very important aspect of the functions of the Project Manager is to achieve “success” in the projects by meeting the organization’s expectations. These projects are normally the means to achieve the organization’s strategic objectives, which therefore makes Project Management a discipline of great importance to businesses. In this context, the regulation ISO 21500:2012 is immersed in an attempt to harmonize and unify knowledge and expertise on Project Management in the form of an international standard. In this field, analysis of the different indicators inherent to Project Management processes (Project Management Plans, Registries, etc.) can be a reference point, not only at an exclusive project level, but also for the improvement of the organization. This present article, therefore, tries to incorporate aspects related to Project Management, proposing a methodology which links the regulation ISO 21500:2012 to the standard ISO 9004:2009, paving the way for SMEs with project-oriented organizational structures to achieve “sustained success”. The main conclusion drawn is that once the model is implemented, the lessons are found to have been learnt, as the needs and expectations of the interested parties in the short term have been detected and analysed by applying Project Management processes, incorporating, for example, after-sales service, which have allowed us to reconsider the long-term strategy, in the search for sustained success.