La hiperconversación, el diálogo aumentado del mundo móvil a través de WhatsApp

  1. Benítez-Eyzaguirre, Lucía
  2. de-Marcos, Celia
  3. Acosta-Calderón, Lucía
Revista Mediterránea de Comunicación: Mediterranean Journal of Communication

ISSN: 1989-872X

Year of publication: 2023

Volume: 14

Issue: 1

Pages: 279-294

Type: Article

DOI: 10.14198/MEDCOM.23272 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

More publications in: Revista Mediterránea de Comunicación: Mediterranean Journal of Communication


In this paper we present a proposal for defining «the new conversation» which is recorded by the popular messenger application WhatsApp, and it transforms the classic structures of the dialogue. We label it as ‘hyperconversation’ and attach the features of accessible, complex, spontaneous, extensible, interactive and multi-code to it through an analysis of the theoretical framework. The variables are drawn from an analysis of the user experiences of 23 people in their practices with WhatsApp and the conversation modes from structured interviews which have been systematised using Atlas.ti software. Following the inductive methodological approach based on Grounded Theory (Strauss & Corbin, 2002: 21-22), we obtained 28 features related to the temporality, spatiality, communicative formats and the social and subjective characters of the application-mediated conversations. In this case, we conclude that the messenger popular technology contributes to setting up community by reinforcing interpersonal relationships (Giang, 2019) and offering other temporal and spatial opportunities for new ways of communication. We highlight the complexity of the reading itineraries (channels, times, spaces) of the «hyperconversation» and how it is composed of parallel and simultaneous conversations, sometimes even asynchronous, occupying the entire on-life experience. It presents a new communication style which is characterised by its mundanity and ubiquity through new formats and multi-codes that make it infinite and extensible. Hence, it appears to be a new culture of conversation that responds to meanings, speaking turns, the duration and overlap of dialogues, the inclusion of interlocutors and even silence.

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