El turismo y la experiencia del cliente, una aproximación en la bibliometría española.

  1. Jiménez García, Mercedes
  2. Ruiz Chico, José
  3. Peña Sánchez, Antonio Rafael
Book:
El turismo y la experiencia del cliente: IX Jornadas de Investigación en Turismo. Sevilla, 21 y 22 de junio de 2016
  1. Jiménez-Caballero, José Luis (coord.)
  2. Ríos Martín, Miguel Ángel (coord.)
  3. Moreno Pacheco, Pilar (coord.)
  4. Traverso Cortés, Joaquín (coord.)
  5. López-Bonilla, Luis Miguel (coord.)
  6. Fuentes Ruiz, Pilar de (coord.)
  7. Ridao Carlini, María Luisa (coord.)
  8. González Rodríguez, María Rosario (coord.)
  9. Román Márquez, Alejandro (coord.)
  10. López Bonilla, Jesús Manuel (coord.)
  11. Ceballos Hernández, Cristina (coord.)
  12. Ortega Fraile, Francisco José (coord.)

Publisher: Iris-Copy

ISBN: 9788494413490

Year of publication: 2016

Volume Title: El Turismo y la experiencia del cliente.

Volume: 1

Pages: 261-275

Congress: Universidad de Sevilla. Facultad de Turismo y Finanzas. Jornadas de Investigación en Turismo (9. 2016. Sevilla)

Type: Conference paper

Abstract

The tourism sector has rapidly evolved from its origins with mass tourism and sun and beach in Spain at the end of the last century to the present experiential tourism in which the tourist is characterized by multimotivacionalidad. This paper discusses how the Spanish tourist literature has addressed this issue on the analysis of satisfaction and / or experience of tourists and where there has been the potential impact of the current economic and financial crisis on it.