A simulation and gamification approach for it service management improvement

  1. Orta, E.
  2. Ruiz, M.
Book Series:
Communications in Computer and Information Science

ISSN: 1865-0929

ISBN: 9783319389790

Year of publication: 2016

Volume: 609

Pages: 84-97

Type: Conference paper

DOI: 10.1007/978-3-319-38980-6_7 GOOGLE SCHOLAR
Data source: Scopus